Refund Policy

Welcome to Panatekklima.com! We are dedicated to providing our customers with high-quality products and excellent service. If you are not completely satisfied with your purchase, we offer a transparent refund policy to ensure your peace of mind. Please read the following terms and conditions carefully.

1. Eligibility for Refund

To be eligible for a refund, the following criteria must be met:

  • The product must be unused and in the same condition that you received it.
  • The product must be in its original packaging.
  • You must provide proof of purchase (receipt, order confirmation, etc.).
  • Requests for refunds must be made within 30 days from the date of delivery.

2. Non-Refundable Items

Certain items are not eligible for a refund, including but not limited to:

  • Gift cards
  • Downloadable software products
  • In-store discounts or promotions
  • Any items marked as final sale

3. How to Request a Refund

If you meet the eligibility criteria, please follow these steps to initiate a refund:

  1. Contact Us: Reach out to our customer service team at support@panatekklima.com with your order number and reason for the refund.
  2. Ship the Item: Once your request is approved, you will receive instructions on how to return the product. Please ship the item to the address provided in our response.
  3. Track Your Return: We highly recommend using a trackable shipping service to ensure that your returned product arrives safely.

4. Processing Time

Once we receive your return, we will inspect the item and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days, as per your bank's processing times.

5. Exchanges

If you would like to exchange your product for a different size or model, please contact us directly. Exchanged items must meet the same eligibility criteria outlined above.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will arrange for a replacement or refund as per your preference.

7. Shipping Costs

Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund unless the refund is due to a damaged or defective item.

8. Changes to the Refund Policy

We reserve the right to update or modify this refund policy at any time. Any changes will be reflected on this page. Please review this policy periodically for any updates.

Contact Us

For questions regarding our refund policy or to initiate a return, please contact us:

Thank you for shopping at Panatekklima.com! Your satisfaction is our priority.